Who we are
This privacy policy applies to Ceiba Renewables Ltd. (SC394589), registered in Scotland and trading at Unit 1 Wellfield Court, Ibrox Business Park, 46 Broomloan Place, Glasgow, Scotland, United Kingdom, G51 2JR.
We are a solar PV, battery storage, and renewable technology installation company.
If you have any questions or requests regarding your personal information, please contact us by email at enquiries@ceiba-renewables.co.uk or you can call us on 0800 009 6285.
Our website address is: https://dev.ceiba-renewables.co.uk.
How Do We Collect and Use Your Personal Information?
We only collect and process information about you where we have a reason for doing so and only where that reason is permitted under data protection law. This section sets out how we collect and use your personal information.
It’s important that you keep your personal information with us up to date, so please let us know if anything changes.
When You Purchase Products or Services from Us (Installation & Maintenance)
When you purchase or enquire about our solar PV, battery storage, or EV charging installation services, we will use your personal information to provide quotes, complete the contract, and perform the installation.
The details we collect from you may include your:
- Identity and Contact Details: Name, address (installation address and billing address), email address, and phone number.
- Property Details: Technical specifications of your property, roof type, electrical system details, and photographs/videos taken during the site survey and installation.
- Payment Details: Credit or debit card information or direct debit details for deposits, payments, or maintenance fees.
- System Details: Details about the installed system, including serial numbers of solar panels, inverters, and batteries (e.g., Tesla Powerwall), for warranty and maintenance purposes.
- Grid Connection Data: Information required for grid connection applications (DNO/G99), such as meter point details (MPAN/MPRN) and technical details of the generation/storage system.
We need to process your personal information in this way to enter and perform the contract for the product or service you have asked us to supply and install.
When You Phone, Email, or Contact Us
When you phone or email us with queries, we may process your personal information (your name, address, contact details, and other personal information you share with us during these interactions) in order to provide the services you have asked us to, for example, providing a quotation or scheduling a maintenance visit.
We log and record the interactions you have with us, such as phone calls and emails, to help us better service your requests and for quality assurance checks.
Marketing Communications
This section applies if you have opted in to receive marketing communications from us or have previously expressed an interest in our products and services. We will process your personal information to provide you with marketing communications in line with any preferences you have told us about.
- Where you have opted in, we rely on your consent to contact you for marketing purposes.
- We may also contact you about similar products and services where we have a legitimate interest to promote the success of the products and services you have expressed an interest in.
Every email we send to you for marketing purposes will contain instructions on how to unsubscribe, or you can contact us anytime at enquiries@ceiba-renewables.co.uk. We never share your personal information with third parties for their direct marketing purposes without your consent.
If You Apply for Any Government Grants or Funding
If you apply for or enquire about schemes related to renewable energy or home efficiency, such as the Green Homes Grant (GHG), ECO scheme, or the Feed-in Tariff (FiT) scheme, we will collect personal information relevant to the provision of these schemes, including your name, address, contact details, and any eligible benefits you receive. We do this in order to fulfil our obligations in providing and certifying these installations.
For Product and Service Development
We are always looking for ways to make our installations and services better. We sometimes process your personal information where we have a legitimate interest for doing so, for example:
- To better understand our customer demographics to create more relevant campaigns and services.
- To build a profile for you, so we can show you products and services we think will be of particular interest (e.g., battery upgrade notifications).
- For data analysis, testing, and statistical purposes related to system performance.
Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) technologies to support our operational functions (e.g., scheduling or customer service). This may involve the processing of your personal information as necessary for the effective functioning of these AI tools.
We are committed to ensuring that the use of AI is appropriately supervised by our trained staff, and we implement safeguards to mitigate any potential risks associated with the use of AI involving personal data.
Information We Receive from Third Parties
As well as the personal information you provide us with directly, we may receive personal information from third parties, including:
Manufacturers: Such as Tesla or SunPower, related to product warranties or system performance data (where you have consented to sharing that data with them).
Affiliates and Partners: Such as price comparison websites or local builders/developers, if you enquire about our services through them.
Government/Industry Bodies: When processing applications for schemes like FiT or the MCS (Microgeneration Certification Scheme) register.
Sharing Your Personal Information
When we share your personal information with any third parties, we always do so in line with this privacy policy and in compliance with data protection laws. Some of the organisations we may share your personal information with include:
- Subcontractors and Engineers: Used to help us with site surveys, installations, maintenance, and emergency callouts.
- Manufacturers and Distributors: Of equipment like solar panels, inverters, and batteries, for the purpose of registering warranties and processing claims.
- Regulatory Bodies: Such as MCS (Microgeneration Certification Scheme) and the DNO (Distribution Network Operator) for system registration and connection approval.
- Payment Providers: To help us process your payments.
- Finance Providers: If you choose to finance your installation through a third-party partner.
- Credit Reference Agencies and Fraud Prevention Agencies: Both when you first sign up and routinely to assess fraud, credit, or security risks.
We may also share your personal information if our business is sold (under a legitimate interest to ensure the business can be continued by the buyer) or where we have a legal obligation to comply with regulators or law enforcement.
Cookies
How Do We Use Cookies?
Our services use cookies to distinguish you from other users of our services. This helps us to provide you with a good user experience when you browse our website, keeps your visit secure, and allows us to improve our services and pursue our legitimate interests (such as remembering your preferences or analysing website usage).
We use standard categories of cookies:
- Essential: Necessary for the website to function securely and properly.
- Analytics and Customisation: Help us understand how customers use our services to build better features and tailor content.
- Marketing and Social Media: Help us reach you with relevant information or offers on social media or other websites.
You can manage your cookie preferences at any time via the ‘change cookie settings’ link in the footer of our website.
Where is My Personal Information Stored?
We are headquartered in the UK. Whenever we transfer your personal information outside of your home country, we will ensure it is protected as required by applicable data protection laws.
You can contact us at enquiries@ceiba-renewables.co.uk for details of how we protect specific transfers of your personal information.
How Long Do We Retain Your Personal Information For?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory (e.g., MCS registration records), accounting, or administrative requirements (e.g., for the duration of the system’s warranty period).
What Are My Rights Under Data Protection Laws?
You have various rights under data protection laws, which you can exercise by contacting us. The easiest way to do this is by email to enquiries@ceiba-renewables.co.uk.
Your rights may include:
- Right to Object: The right to object to us handling your personal information based on our legitimate interests.
- Right of Access: The right to access your personal information which we are handling.
- Right to Rectification: The right to require us to rectify any inaccurate personal information we hold about you.
- Right to Erasure: The right to require us to erase your personal information in certain circumstances.
- Right to Complain: If you are still unsatisfied, you have the right to lodge a complaint with your local data protection authority (in the UK, this is the Information Commissioner’s Office – ICO).
What About Websites We Link To?
Our website may contain links to third-party websites. If you click on a link to any of these websites, you will leave our website. We have no control over the contents of those third-party websites and so will not accept any responsibility or liability for any materials on there. We encourage you to check their privacy policies.